FAQs • Oakdale, MN • CivicEngage

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Why is my bill so high?: Check your usage on your bill; has it increased significantly compared to previous quarters or years? This will increase your water usage charge and possibly your sewer usage charge, depending on what time of the year it is. Think of reasons your usage may have gone up like outside watering, house guests, filling a pool, maybe even a leak.

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Your Utility Bill

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1. When is my utility bill due?: Based on your billing cycle, residential bills are sent out quarterly and due on the 20th of the month.

2. What are my utility bill payment options?: Learn about Payment Options for utility bills.

3. Can I get my bill emailed to me?: Yes, if you sign up for our online service through Payment Service Network (PSN), you can register for online billing.

4. What if I didn't get my bill?: No worries, simply call the Utility Billing Department and we will mail or email you a replacement bill.

5. Why is my bill so high?: Check your usage on your bill; has it increased significantly compared to previous quarters or years? This will increase your water usage charge and possibly your sewer usage charge, depending on what time of the year it is. Think of reasons your usage may have gone up like outside watering, house guests, filling a pool, maybe even a leak.

6. What is the graph at the bottom of my bill?: This is your water usage per quarter and the letter represents the month your meter was read. Your most current reading is on the right.

7. How is the sewer usage charge calculated?: Your average annual sewer usage is established during your winter billing quarter. This is usually the quarter with the most water going into the wastewater system and not outside.

8. Why am I getting billed for street lights when I don't have any on my street?: This is a maintenance fee for all signal lights and street lights throughout Oakdale. All residents pay this fee.

9. What is the MN Testing Fee that is listed on my bill?: This is an annual charge required by the State of Minnesota to pay for costs incurred by the state to implement federal regulations pertaining to the Safe Drinking Water Act.